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Planyo - Frequently Asked Questions
Our offer
Q127: Can I use planyo for reservations of different kind of resources than the ones suggested on the home page?
Q128: What is Planyo FREE and is it really a free booking system?
Q148: How can I pay for my Planyo PRO subscription?
Q149: What's your refund policy?
Q151: How can I cancel my Planyo account?
Q152: Do you have an affiliate program?
Q161: Is the data entered into Planyo by our users secure?
Q162: What kind of technical support do you offer?
Q178: How and when are the commissions in PRO-COMM account type calculated?
Q216: What are your terms of service?
Q230: When reservations are made I only receive inquiries but the reservations don't show up in planyo.
Q128: What is Planyo FREE and is it really a free booking system?
Q148: How can I pay for my Planyo PRO subscription?
Q149: What's your refund policy?
Q151: How can I cancel my Planyo account?
Q152: Do you have an affiliate program?
Q161: Is the data entered into Planyo by our users secure?
Q162: What kind of technical support do you offer?
Q178: How and when are the commissions in PRO-COMM account type calculated?
Q216: What are your terms of service?
Q230: When reservations are made I only receive inquiries but the reservations don't show up in planyo.
Emails & Notifications
Q118: How do I know when a new reservation is made?
Q123: How can I modify the messages sent to my customers?
Q132: How can I or my customers receive sms notifications?
Q171: How to switch off email address verification?
Q188: How can I change the emails so that they look like they come from my domain?
Q211: Can Planyo send emails to my clients X days before the start date or X days after the end date?
Q222: Is there a possibility to have planyo notify my server programatically when an event occurs?
Q123: How can I modify the messages sent to my customers?
Q132: How can I or my customers receive sms notifications?
Q171: How to switch off email address verification?
Q188: How can I change the emails so that they look like they come from my domain?
Q211: Can Planyo send emails to my clients X days before the start date or X days after the end date?
Q222: Is there a possibility to have planyo notify my server programatically when an event occurs?
Payments & Prices
Q121: I'd like to accept credit card payments for the reservations
Q133: How can I use planyo to print out invoices?
Q137: How to set up a custom pricing scheme?
Q138: My pricing is complex. Will planyo work with discounts or seasonal pricing?
Q139: Can I specify different settings for high and low seasons?
Q181: How does Pricing Manager work?
Q183: I'm not using optional or obligatory payment approval modes but I'd still like to let my clients pay online if they wish.
Q190: How can I use vouchers / promotion codes with Planyo?
Q191: How do I use advanced conditions in Pricing Manager?
Q193: Why is the sales tax (VAT) not added to the price quoted to the clients?
Q196: Can I set-up different last minute pricing?
Q198: I'd like to keep clients' credit card numbers on file instead of taking an online payment. Is this possible?
Q203: How do I setup my WorldPay account to accept payments for the reservations?
Q212: How do I setup my Authorize.net account to accept payments for the reservations?
Q217: How do I setup my Sage Pay account to accept payments for the reservations?
Q218: How do I setup my MultiSafepay account to accept payments for the reservations?
Q226: How do I setup my MasterCard MiGS account to accept payments for the reservations?
Q227: How do I setup my EBS account to accept payments for the reservations?
Q133: How can I use planyo to print out invoices?
Q137: How to set up a custom pricing scheme?
Q138: My pricing is complex. Will planyo work with discounts or seasonal pricing?
Q139: Can I specify different settings for high and low seasons?
Q181: How does Pricing Manager work?
Q183: I'm not using optional or obligatory payment approval modes but I'd still like to let my clients pay online if they wish.
Q190: How can I use vouchers / promotion codes with Planyo?
Q191: How do I use advanced conditions in Pricing Manager?
Q193: Why is the sales tax (VAT) not added to the price quoted to the clients?
Q196: Can I set-up different last minute pricing?
Q198: I'd like to keep clients' credit card numbers on file instead of taking an online payment. Is this possible?
Q203: How do I setup my WorldPay account to accept payments for the reservations?
Q212: How do I setup my Authorize.net account to accept payments for the reservations?
Q217: How do I setup my Sage Pay account to accept payments for the reservations?
Q218: How do I setup my MultiSafepay account to accept payments for the reservations?
Q226: How do I setup my MasterCard MiGS account to accept payments for the reservations?
Q227: How do I setup my EBS account to accept payments for the reservations?
Availability
Q119: What are resource vacations and how can I use them?
Q168: How do I mark a period as unavailable to prevent any bookings for this time?
Q177: What is the custom unavailability script?
Q185: Can I allow my clients to arrive / leave only on specific week days?
Q186: Can I change the minimum or maximum rental duration based on the season?
Q195: How can I determine when a resource is available?
Q220: How can I add dependencies between resources and reservations?
Q168: How do I mark a period as unavailable to prevent any bookings for this time?
Q177: What is the custom unavailability script?
Q185: Can I allow my clients to arrive / leave only on specific week days?
Q186: Can I change the minimum or maximum rental duration based on the season?
Q195: How can I determine when a resource is available?
Q220: How can I add dependencies between resources and reservations?
Set-up
Q100: How can I create my own planyo site?
Q117: I don't yet have a website. Can I still use planyo?
Q124: How can I add images to my listings?
Q134: What are additional products?
Q135: What is resource sharing?
Q136: How to set up a planyo site for many resources of the same kind?
Q142: I need each reservation to contain additional information (answers to specific questions). How can this be done?
Q145: Can I modify the way the availability search results are displayed?
Q147: Can I add a rental agreement (contract) with terms and conditions of a rental?
Q154: How can I add searchable properties to resources (e.g. number of beds or whether animals are allowed)?
Q174: What's the difference between additional products and additional fields defined in 'reservation form layout'?
Q175: What is OpenID?
Q176: How does integration with Google Calendar and Google Docs work?
Q202: What are special fields in the reservation form?
Q208: I want to add a new resource / planyo site. Do I have to set it up all over again?
Q209: Will planyo let clients reserve two kinds of resources at the same time (e.g. room and staff member)?
Q228: How to change the time / date fields in the reservation form?
Q117: I don't yet have a website. Can I still use planyo?
Q124: How can I add images to my listings?
Q134: What are additional products?
Q135: What is resource sharing?
Q136: How to set up a planyo site for many resources of the same kind?
Q142: I need each reservation to contain additional information (answers to specific questions). How can this be done?
Q145: Can I modify the way the availability search results are displayed?
Q147: Can I add a rental agreement (contract) with terms and conditions of a rental?
Q154: How can I add searchable properties to resources (e.g. number of beds or whether animals are allowed)?
Q174: What's the difference between additional products and additional fields defined in 'reservation form layout'?
Q175: What is OpenID?
Q176: How does integration with Google Calendar and Google Docs work?
Q202: What are special fields in the reservation form?
Q208: I want to add a new resource / planyo site. Do I have to set it up all over again?
Q209: Will planyo let clients reserve two kinds of resources at the same time (e.g. room and staff member)?
Q228: How to change the time / date fields in the reservation form?
Administration
Q114: Do my customers need to create accounts with planyo to make a booking?
Q115: I forgot my user name and password
Q120: What are conflicts?
Q122: What is the difference between a moderator, site admin and resource admin?
Q125: How can I be sure the bookings are authentic?
Q129: How can I modify or cancel existing reservations?
Q130: How can I quickly move reservations to a different time or a different resource?
Q131: How can I quickly find an existing reservation?
Q144: How does Planyo handle trusted customers?
Q153: How can I enter recurring reservations (e.g. every Friday between 9am and 10am) into planyo?
Q163: Can I import my bookings into Google calendar, Microsoft Outlook or Apple iCalendar?
Q169: What is reservation status / what is the process the reservations go through?
Q170: How can I enter a booking in the name of a client?
Q180: Can I decide which administrative functions my resource administrators or moderators can access?
Q182: Can I make a resource temporarily invisible (unpublished) to my clients without deleting it?
Q210: Will planyo work with mobile devices (iPhone, Android)?
Q215: How can I collect client-specific information such as member ID or their birthdate?
Q223: What's meaning of colors assigned to reservations?
Q224: Does planyo work with agents and can it calculate their commissions?
Q225: How can I delete a resource?
Q115: I forgot my user name and password
Q120: What are conflicts?
Q122: What is the difference between a moderator, site admin and resource admin?
Q125: How can I be sure the bookings are authentic?
Q129: How can I modify or cancel existing reservations?
Q130: How can I quickly move reservations to a different time or a different resource?
Q131: How can I quickly find an existing reservation?
Q144: How does Planyo handle trusted customers?
Q153: How can I enter recurring reservations (e.g. every Friday between 9am and 10am) into planyo?
Q163: Can I import my bookings into Google calendar, Microsoft Outlook or Apple iCalendar?
Q169: What is reservation status / what is the process the reservations go through?
Q170: How can I enter a booking in the name of a client?
Q180: Can I decide which administrative functions my resource administrators or moderators can access?
Q182: Can I make a resource temporarily invisible (unpublished) to my clients without deleting it?
Q210: Will planyo work with mobile devices (iPhone, Android)?
Q215: How can I collect client-specific information such as member ID or their birthdate?
Q223: What's meaning of colors assigned to reservations?
Q224: Does planyo work with agents and can it calculate their commissions?
Q225: How can I delete a resource?
Integrate with my website
Q116: How can I integrate planyo with my existing website?
Q150: Can I automate making reservations / retrieving data from existing reservations or make Planyo work together with my other applications through an API?
Q158: How can I get links in search results to point to an existing page on my site with detailed info about a resource?
Q159: I'm trying to use the advanced integration and the planyo page always redirects me to planyo.com.
Q166: How can I change the look & feel of the Planyo module on my website?
Q167: How do I fill out the Planyo module's parameters?
Q172: How can I display only selected resources in calendar preview?
Q173: I need to have more control over the calendar preview.
Q189: I'd like to display the price in the reservation form in a different area.
Q192: Can I use SSL with Planyo?
Q194: Can I filter out resources displayed in the resource list page or change their ordering?
Q199: Can I let my clients reserve multiple resources in a single reservation?
Q200: I'd like to show location of all of my apartments on a map. Is this possible?
Q201: How can I track my reservations in Google Analytics?
Q204: Which tags can I use to represent data specific to reservations?
Q205: Which tags can I use to represent data specific to my resources?
Q206: Which tags can I use to represent data specific to my planyo site?
Q207: How can I have Planyo print texts in templates conditionally?
Q213: How can I customize planyo using Javascript in advanced integration?
Q214: Can Planyo integrate with the login system used on my website?
Q219: How can I remove the planyo logo from my reservation pages?
Q221: Which tags can I use universally, wherever tags are allowed?
Q150: Can I automate making reservations / retrieving data from existing reservations or make Planyo work together with my other applications through an API?
Q158: How can I get links in search results to point to an existing page on my site with detailed info about a resource?
Q159: I'm trying to use the advanced integration and the planyo page always redirects me to planyo.com.
Q166: How can I change the look & feel of the Planyo module on my website?
Q167: How do I fill out the Planyo module's parameters?
Q172: How can I display only selected resources in calendar preview?
Q173: I need to have more control over the calendar preview.
Q189: I'd like to display the price in the reservation form in a different area.
Q192: Can I use SSL with Planyo?
Q194: Can I filter out resources displayed in the resource list page or change their ordering?
Q199: Can I let my clients reserve multiple resources in a single reservation?
Q200: I'd like to show location of all of my apartments on a map. Is this possible?
Q201: How can I track my reservations in Google Analytics?
Q204: Which tags can I use to represent data specific to reservations?
Q205: Which tags can I use to represent data specific to my resources?
Q206: Which tags can I use to represent data specific to my planyo site?
Q207: How can I have Planyo print texts in templates conditionally?
Q213: How can I customize planyo using Javascript in advanced integration?
Q214: Can Planyo integrate with the login system used on my website?
Q219: How can I remove the planyo logo from my reservation pages?
Q221: Which tags can I use universally, wherever tags are allowed?
Language
Q155: When will Planyo be available in my language?
Q156: Some words, such as resource, displayed to my users don't properly describe my business model. Can I change them?
Q157: How can I translate the texts I entered to describe my resources (description, properties) into other languages?
Q164: How can I allow users to change the language of the reservation form when using advanced integration?
Q156: Some words, such as resource, displayed to my users don't properly describe my business model. Can I change them?
Q157: How can I translate the texts I entered to describe my resources (description, properties) into other languages?
Q164: How can I allow users to change the language of the reservation form when using advanced integration?
Other
