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RomânăQ120: What are conflicts?
Conflicts (visible in the conflicts tab)
happen when a reservation is entered for a resource
that's not available. This is possible only when the administrator enters vacations for a
resource already occupied at given time. Another possibility is that the admin enters a reservation for a period that's already marked as vacation.
In normal situations the system makes sure that conflicts do not occur. E.g. non-admins can never cause a conflict to occur. Still your resource may need renovation or may become unavailable for some reason and if a booking already exists for this time, a conflict will occur. In such case you should click on each conflicted reservation listed in the conflict tab, and resolve it by either contacting the customer and moving their booking or canceling the booking. Either way the customer will be notified of this. Let's say you find yourself with a conflict of two reservations for a resource. If you move one of the bookings to a different time, therefore resolving the conflict, you should then mark both reservations' conflict as resolved as the system will not do it automatically for you. You will find the resolve button on each reservation's details page.
In normal situations the system makes sure that conflicts do not occur. E.g. non-admins can never cause a conflict to occur. Still your resource may need renovation or may become unavailable for some reason and if a booking already exists for this time, a conflict will occur. In such case you should click on each conflicted reservation listed in the conflict tab, and resolve it by either contacting the customer and moving their booking or canceling the booking. Either way the customer will be notified of this. Let's say you find yourself with a conflict of two reservations for a resource. If you move one of the bookings to a different time, therefore resolving the conflict, you should then mark both reservations' conflict as resolved as the system will not do it automatically for you. You will find the resolve button on each reservation's details page.
