O sistema de reservas mais flexível que você encontrará

Descreva o seu negócio.

We are are small ski chalet business, running both catered and self catered chalets.

Como você usa planyo?

We have only just gone live with Planyo - the system is already proving highly successful and we calculate that the system will save us a tremendous amount of time and also enable us to manage the business much more effectively.
We use Planyo for running and managing the end to end bookings process, this includes:
a) taking the initial enquiries from customers on the planyo reservations form and holding the reservation for a day or two until they pay
b) on line deposit and final balance payment (with options to pay by card over the phone if clients prefer this - planyo keeps a record )
c) Planyo will send out automated e-mails: at time of initial reservation with booking information attached, when final balance payment is due and before the client arrives - to ensure we have their time of arrival, if they want to book additional products for example: skis/boots fitted at the chalet, transfers, or meals cooked at the chalet.
d) automated e-mails after the client has left to ask for feedback.
We are using advanced integration, we will be producing weekly reports of clients who will be arriving and their individual needs - this is so we can prepare for each clients specific requirements (we used to spend hours pulling this information together and Planyo will do this automatically - based on data which the customer enters - all we do is have the automated e-mails ask the clients to complete the forms!)

Descrever as suas experiências até agora.

Planyo is a very flexible system and Rafael [from the planyo team] is absolutely brilliant in supporting his customers and carrying out changes to meet needs. We approached this project with a good understanding of the business requirements - which are quite complex - and I am delighted we have been able to work with Rafael in implementing this.