FAQ Q230: When reservations are made I only receive inquiries but the reservations don't show up in planyo.
This is because you're using Planyo FREE. The free version of planyo is limited and when the reservation form is sent the administrator receives the inquiry but must then process it manually by either replying or entering the reservation into planyo. Only then the reserved period will be marked as occupied in the calendar preview.
If you wish to be able to receive online reservations, you must upgrade to either Planyo PRO or PRO-COMM. All PRO accounts are free to try for the first month without obligations. You can upgrade your account type by logging into planyo, then click on My account
Please see the features page
for other differences between PRO and FREE accounts.